My nice Timbuk2 laptop messenger bag broke - now fixed!

Noticed today that the plastic retainer on the end of strap is broken on my laptop messenger bag - which means using the strap is effectively unusable. Really surprised since Timbuk2 has a great reputation for messenger bags, and one designed for laptops should really have a sturdy strap mechanism. It is plastic which mildly concerned me. Have raised a ticket with their support for a replacement - will see what happens.  Update: Timbuk2 have offered to replace the strap and one is on it's way already! - should get here from the States this week.  Update 2 : delivered today for free was a new strap with an updated retainer, so all fixed.  Great customer service from Megan at Timbuk2, thanks ;)[gallery link="file"]